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IBM unveils customer service telecom software (ZDNet) - Tivoli Netcool Customer Experience Management is designed to let customer service representatives troubleshoot through a single dashboard. IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a single dashboard. The software aims...

Hacker breaches marketing software maker (AP via Yahoo! News) - A marketing software company serving nonprofits across the country including The American Red Cross said Tuesday that a hacker stole e-mail addresses and password information from its clients' databases.

Software production management could boost productivity (InfoWorld via Yahoo! News) - Organizations could save as much as $2 million and increase productivity by as much as 15 times through use of "software production management," tools, according to an industry analyst who has just published a report on the issue.

Open-Source Software Vendor Certifies ERP Suite For Apple's Leopard (TechWeb via Yahoo! News) - XTuple will announce this week that it's certified its OpenMFG ERP suite and its simpler, free PostBooks accounting software to run on Mac OS X Leopard.

Quest Software buys Reston firm (bizjournals.com via Yahoo! Finance) - Quest Software Inc. is expanding its presence in the Washington market with the acquisition of Provision Networks Inc.

Verizon to give customers free rein on phone, software choice (Los Angeles Times) - The move, the first of its kind, follows pressure from Google, which wants users to have greater Web access. Verizon Wireless said today that it would allow its customers to use any phone or software on its network, becoming the first major wireless carrier to announce such a move.

Nucleus Software opens development centre in Chennai (CIOL) - CHENNAI: Nucleus Software has opened a development center at Ambattur Industrial Estate here today, to focus on development and implementation for the client base in South Asia.

Morgan Stanley Enters Software Deal (AP via Yahoo! Finance) - Financial company Morgan Stanley said Tuesday its client derivatives business has entered a global software licensing agreement with Trading Technologies International Inc.

Emageon scores national software contract (bizjournals.com via Yahoo! Finance) - Health care imaging firm Emageon Inc. has been awarded a multi-year contract to provide cardiovascular imaging software to a national contracting company.

Hacker Breaches Marketing Software Maker (San Francisco Chronicle) - A marketing software company serving nonprofits across the country including The American Red Cross said Tuesday that a hacker stole e-mail addresses and password information from its clients' databases. Tad Druart, a spokesman for Austin-based Convio...